VOIP Technician

Position Description:

We are seeking VOIP Technician to join the Information Technology Team supporting and assisting teams such as NOC and Radio Team. These onsite position with potential oncall.

Minimum Qualifications:
6 months or more of professional level analyst and systems experience in a largescale Information
Technology environment.
Minimum of 6 months or more experience working with hardware Inventory Cisco Phones Webex
Systems Zoom Google meeting Apps.
Proficiency in TDM telephone switches VoIP Call Manager or VTC systems
Ability to perform troubleshooting configuration and restoration of services across multiple
platforms.
General understanding of IP and transport network topologies

Preferred Experience:
Experience working in a Cisco network/Telecomm Environment preferred
Experience working with Cisco Avaya Siemens and/or Rolm systems a plus
Telecommunications systems administration principles
Provide customer support for VoIP systems such as Cisco IP Phone end points.
Repair and perform preventative maintenance on systems
Perform network and telecommunications system incident investigation.
Maintain troubleshoot document and repair network devices to include phone systems call
managers network infrastructure and trunk circuits.

Responsibilities:
Provides technical support to County employees using various telecommunications and network
systems.
Provides technical support to County employees using Cisco VoIP end points.
Coordinating with vendors and customers for VoIP phone installations or service break fix.
Designs configures tests implements inventory and maintains a variety of hardware software
peripheral devices and systems.
Monitors and ensures systems meet business and performance needs.

Technical implementation of telecommunications and network infrastructures.
Troubleshoot technical problems with the critical systems servers and equipment within a 24/7/365
Data Center environment handling the more complex and critical problems. Responds to system
emergencies as required.
Performs other duties of a similar nature or level.

Availability Requirements:
Monday Friday (8AM5PM); No overtime.
After Hours; Weekends and Holidays Emergency Only
Term: 6 Months
OnSite: This position will be required to report onsite.