VOIP Technician

Our client is seeking a VOIP Technician for a 6 months contract in Lawrenceville GA to join the Information Technology Team supporting and assisting teams such as NOC and Radio Team. These onsite position with potential oncall.

Skills:

6 months or more of professional level analyst and systems experience in a largescale Information Technology environment.

Minimum of 6 months or more experience working with hardware Inventory Cisco Phones Webex Systems Zoom Google meeting Apps.

Proficiency in TDM telephone switches VoIP Call Manager or VTC systems

Ability to perform troubleshooting configuration and restoration of services across multiple platforms. General understanding of IP and transport network topologies

Preferred Experience:

Experience working in a Cisco network/Telecomm Environment preferred

Experience working with Cisco Avaya Siemens and/or Rolm systems a plus

Telecommunications systems administration principles

Provide customer support for VoIP systems such as Cisco IP Phone end points.

Repair and perform preventative maintenance on systems

Perform network and telecommunications system incident investigation.

Maintain troubleshoot document and repair network devices to include phone systems call managers network infrastructure and trunk circuits.

Responsibilities:

Provides technical support to employees using various telecommunications and network systems.

Provides technical support to employees using Cisco VoIP end points.

Coordinating with vendors and customers for VoIP phone installations or service break fix.

Designs configures tests implements inventory and maintains a variety of hardware software peripheral devices and systems.

Monitors and ensures systems meet business and performance needs.

Technical implementation of telecommunications and network infrastructures.

Troubleshoot technical problems with the critical systems servers and equipment within a 24/7/365 Data Center environment handling the more complex and critical problems.

Responds to system emergencies as required.

Performs other duties of a similar nature or level.