Online Support Manager

Responsibilities : - Oversee and manage theonline support team, ensuring that all customer inquiries andissues are addressed in a timely and professional manner - Developand implement strategies to improve online customer supportprocesses and procedures - Work closely with other departments,such as IT and marketing, to ensure a seamless online customerexperience - Analyze customer feedback and data to identify areasfor improvement and implement changes as needed - Monitor andreport on key performance metrics related to online customersupport - Train and mentor team members to maintain a high level ofcustomer service and professionalism - Stay up-to-date on industrytrends and best practices in online customer support Requirements : - 8+ years of experience in online customer support or a relatedfield - Bachelor's degree in a relevant field - Strongleadership and communication skills - Driven and resilientpersonality traits - Critical thinking and strategic planningskills - Ability to work independently and as part of a team -Experience with CRM systems and online support tools - Strongattention to detail and problem-solving abilities Benefits : -Travel and spending expenses - Dental insurance - Parental leave -Opportunities for professional development and growth WorkingEnvironment : At United Development Company, we believe in injectinga sense of joy and vibrancy into our work environment.