Airline Customer Contact Centre Agent - German Speaker Contact Centre Doha

Be part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service. Your specific responsibilities will include: • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. • Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. • Support E-commerce, Trade and Frequent Flyer Program activities. • Process ticket refunds Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you. Be part of an extraordinary story  Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.