West Coast Account Manager - Retail

Client Overview: Recognized globally for its iconic design and technological innovation our client is a leading highend Italian lighting brand both in the residential and architectural sectors.To assist in their daily operations we have been hired to assist them in the recruitment of a West Coast Account Manager to support their growth in the western United States.

Mission: The West Coast Retail Manager has the primary responsibility to drive retail performance within their designated region. Through consistent planning and execution they ensure all spaces in their region deliver the highest standard of retail practices and processes resulting in exceptional customer experience and strong retail results.

Key Responsibilities:
Delivers on portfolio goals & targets.
Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.
Partners with Training & Performance to grow team capability in line with portfolio & business goals.

Holds self & others accountable to consistently deliver a positive customer experience.

Analyses customer feedback & insights through a customer lens taking action to enhance customer experience across portfolio.

Lead Business & Operations

Plans & conducts regular & purposeful store visits.

Optimizes inventory management proactively seizes opportunities & mitigates risk.

Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.

Stays up to date with companys positioning in the marketplace shares insights & proposes appropriate actions across their portfolio.

Support with routine reporting including the monthly management report Quarterly Business reviews etc.

Understand and drive best practices in retail KPI measurement and reporting in the company ensuring alignment with the companys vision and business model.

Create adhoc analyses as needed including but not limited to Business Plans New Market Strategic Plans etc.

Qualifications and Skills:
45 years experience in area management within the customer service environment

Prior experience with managing and driving retail results with independent and specialty retailers.

Proven ability to analyze performance and take appropriate responsive actions.

Excellent commercial acumen and ability to review market performance and collaborate on improvement strategies and tactics.

Excellent organizational skills and a demonstrated ability to multitask and manage varying stakeholders requirements.
Flexibility to travel throughout your region.
This role will also generate analyses and insights to further drive growth expansion initiatives within the region.
Provide analytical support to Head Office during strategic planning strategic delivery and other businesscritical projects.

Other information: Candidate must show proof of US citizenship/visa/alien registration. No sponsorship will be offered for this role.

ABOUT CONSEA:
Consea America is a leading executive search firm providing highquality solutions in search and selection of Middle to Top Management across many industries including Automotive and Manufacturing Fashion & Retail Consumer Goods and Health Care industries boasting longterm relationships both with clients and candidates.
At Consea we focus on relationships with each other our clients and our candidates in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity diverse perspectives backgrounds and ideas drive innovation and make us successful. Consea is committed to a recruitment process that results in hiring the best applicants. Conseas Delivery Team will be responsible for sourcing preselecting prescreen interview and offer.
Consea promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race color religion national origin citizenship sex sexual orientation gender identity age disability and qualified veteran status. Equal opportunity results when all applicants are treated consistently at every stage of recruitment.