Order-Taker Room Service - Waldorf Astoria Lusail Doha

An Order-Taker is responsible for taking Room Service orders in a professional, timely, and efficient manner to deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. What will I be doing? As an Order-Taker, you would be responsible for the below; • Answer guest calls in a warm and friendly manner • Take orders and manage the service chart • Monitor activity to determine order flow • Respond to guest inquiries and requests in a timely, friendly, and efficient manner • Perform opening and closing duties, as needed • Help fellow team members and other departments whenever necessary to maintain a positive working relationship • Attend all mandatory training as instructed by the management team • Attend all the daily briefings and meetings together with the team • Receive complaints and resolve problems • To maintain timekeeping and personnel records • Monitor compliance with safety and hygiene regulations • Maintaining high levels of communication and teamwork at all times An Order-Taker is always working on behalf of our Guests and other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Excellent verbal skills • Positive attitude • Good communication skills • Committed to delivering high levels of customer service • Excellent grooming standards • Flexibility to respond to a range of different work situations • Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Experience in Food and Beverage department and/or industry • Previous experience of cash handling • Previous experience in a similar role • Knowledge of Food Hygiene Regulations