Telephone Operator

Join our extraordinary world!We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG , you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there s countless opportunities at your fingertips. Located in the prestigious West Bay area of Doha, Crowne Plaza Doha West Bay welcomes you to a new and better way to do business travel. This modern and stylish 314 room hotel is just 20 km away from Hamad International Airport and offers easy access to Qatar s shopping financial, and diplomatic district. It is a few minutes drive from City Center Mall, Doha Exhibition Centre, the Corniche, Souq Waqif, Lusail City, Katara and The Pearl, making it easy for guests to enjoy the iconic places that Qatar has to offerA little taste of your day-to-day:Every day is different, but you ll mostly be:Kicking off truly memorable guest experiences with the warmest of welcomesAcknowledging IHG Rewards Club members and returning guests over the phoneProcess all incoming and outgoing calls accurately and courteouslyRecords and controls accurately wake up callsAssists guests with international calls and directory queriesHandles guests needs or requests and reports complaints to the FO Supervisor/Duty ManagerWhat We need from you:Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with great memoriesFluency in the local language - extra language skills would be great, but not essentialLiterate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills