E-com Manager insidepost sale

This role is with a Mumbai Based Startup (Hybrid)

Overview:

Key Responsibilities:

• Develop and implement strategies for inside and postsale ecommerce activities
• Manage the online customer journey to optimize sales processes
• Collaborate with marketing and sales teams to ensure a cohesive customer experience
• Analyze ecommerce data to identify opportunities for sales growth and process improvements
• Oversee postsale customer interactions to ensure satisfaction and retention
• Lead a team to execute ecommerce objectives and targets
• Optimize the online shopping experience to drive conversion rates
• Ensure seamless order fulfillment and delivery processes
• Monitor customer feedback and implement improvements to enhance the ecommerce experience
• Stay updated on industry trends and ecommerce best practices
• Collaborate with crossfunctional teams to drive overall business objectives
• Manage ecommerce platforms including product listings pricing and promotions
• Develop and manage relationships with ecommerce platform providers and partners
• Implement customerfocused return and exchange processes
• Provide insights and recommendations to improve ecommerce operations

Required Qualifications:

• Bachelors degree in Business Marketing or related field
• Proven experience in ecommerce sales management
• Demonstrated success in optimizing the postsale customer experience
• Strong analytical and datadriven decisionmaking skills
• Excellent understanding of ecommerce platforms and technologies
• Experience leading and developing highperforming teams
• Ability to collaborate effectively with various internal and external stakeholders
• Proficiency in ecommerce data analysis and tools
• Knowledge of customer engagement strategies and best practices
• Strong communication and interpersonal skills
• Ability to adapt to a fastpaced and dynamic ecommerce environment
• Proven track record of driving ecommerce sales growth
• Understanding of online customer behavior and preferences
• Knowledge of ecommerce fulfillment and logistics processes
• Ability to stay abreast of industry trends and best practices

online customer behavior analysis,e-commerce,e-commerce management,customer engagement,logistics processes,sales management,data analysis,strategic planning,team leadership