Responsibilities
- Provide ongoing application support and be involved in various stages of the SDLC.
- Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
- Involvement in regular application maintenance activity such as capacity planning application monitoring and prepare documentation for the same
- Involvement in the system integration testing phase prior to implementation.
- Plan and coordinate enduser training for any system implementations or enhancements.
- Liaise closely with business users and build good rapport.
- Liaise closely with other team in implementation application testing supporting application patches and upgrades in accordance with project methodologies and policies.
- Support the team in defining project requirements tracking and documentation.
- Provide 24/7 primary application maintenance support.
Requirements / Qualifications
- 1 3 years experience in developing implementing and maintaining IT systems
- Diploma/Bachelors degree in computer science or other highly technical scientific discipline
- 13 yrs of Technical / Application Support experience on multi technology platforms