Customer Care Agent Dutch speaking

Our partner a leading Frenchbased BPO is expanding its internal Automotive Customer Support department and is seeking a dedicated individual to join their team in Gennevilliers France. As a Customer Care Representative fluent in Dutch you will play a vital role in providing exceptional support to our clients in the automotive industry.

Tasks

• Handle incoming and outgoing calls in Dutch and English.
• Respond to professional emails and chat messages in Dutch and English.
• Address general information requests regarding dealership locations cars options warranties etc.
• Manage complaints up to a certain level of complexity excluding those with legal or financial impacts.
• Handle telematics cases including technical queries related to GPS Bluetooth smartphone connections and online account support for existing clients.

Requirements

• Active listening skills to understand customer needs and concerns.
• Fluency in both English and Dutch.
• Excellent interpersonal skills to engage effectively with customers.
• Interest in the automotive sector is advantageous.
• Proactive and dynamic approach to customer interactions.
• Commercial acumen and numerical proficiency.
• Willingness to work in shift rotations from 08 AM to 08 PM Monday to Saturday totaling 36 hours per week.

Benefits

• Opportunities for career advancement within the company.
• Competitive base salary with a language bonus.
• Monthly performance bonuses based on achievements.
• Comprehensive medical and life insurance coverage.
• 50% reimbursement of public transportation fees.
• Access to the companys restaurant and Work Council facilities.
• Wellness coaching sessions to promote wellbeing and job satisfaction.

Ready to Join Our Team

If you are passionate about customer service and the automotive industry we invite you to apply and become a key part of our clients success