PC Support Specialist

RPO Hire Salary 70k85k
No Relo
Be sure to list Least Acceptable Salary in the Comments Section

This person would be the point of contact for IT support.
Helping all end users
Boots on the ground type of person
PC s Servers firewalls switches circuits endpoints WiFi printer problems local network trouble shooting.
Service now ticketing system.
Ability to know VMware Group policy DNS Active directory.
Good organizational and multitasking skills
Customer service orientated for our internal team members.

Summary:

The PC Support Specialist is an intermediate IT technical position with 2 years related experience in a technical or business role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants. The position provides installation maintenance and general support of hardware and software at a Tier 2 Level. It also supports end users with advanced questions or problems by identifying researching and resolving technical problems in response to submitted support requests. The Digital and IT Analyst is responsible for documenting tracking and monitoring problems to ensure timely resolution.

Your Role:

On Site Point of contact (POC) for IT Support with internal and external customers.
Communicate procedures for proper utilization of digital and IT solutions.
Assist in onboarding and training new employees/users.
Ability to communicate lead projects and perform critical analysis under limited supervision.
Understand how applications and technologies are utilized within the business.
Participate in multiple teams/projects demonstrate complex problemsolving techniques along with the understanding of one or more technical/functional business areas.

Key Responsibilities:

IT Infrastructure support PC servers firewall switches circuits endpoints WiFi as examples
Assist in manufacturing equipment technical troubleshooting.
Manage expectations recommend modifications of basic IT systems to improve and simplify.
Drive adherence to IT security compliance.
Required Qualifications:

Bachelor s Degree in a relevant discipline.
2 years experience in Information Technology with industry recognized certifications preferred.
VMWare experience.
Experience managing Enterprise backup processes and software.
Active Directory knowledge.
Robust understanding and heavy experience with DHCP DNS GPO and other key technical connectivity protocols.
Excellent written and oral communication skills.
Customer service focused.
Good organizational and multitasking skills.
Ability to effectively collaborate with multiple teams.
Provide afterhour technical support as needed.
Experience with Azure DevOps.
Additional skillsets preferred:

Expertise with simple to complex SQL queries
PowerShell Scripting
Experience with MS Power BI Data Flows Data Marts
Experience with MS Power Automate

Additional Info :

Location :