Service Delivery Manager

Role:

• Act as point of escalation for high prio incidents as well as incidents where the process has failed
• Coordinate between teams when incidentprocess have come to a halt
• Approve changes done in the production environment and making sure that together with the team impact and potential downtime of the site and systems are minimized
• Report on production status in daily status meeting

Essential requirements:

• Previous experience from operations / ecommerce / retail
• You are strategic analytical and fast in understanding and execution.
• You are a problem solver willing to get handson solving any problems needed to make the team move forward.
• Hands on practice of incident problem and change ITIL process areas
• Ability to drive and manage activities across teams and vendors
• Ability to operate independently and make decisions with little direct supervision
• Excellent oral and written English communication skills with the ability to coordinate cross the organisation at all levels
• Experience of working in Service Now

Meritorious:
Critical Incident Management experience

Please explain how you meet all the requirements when applying.

Utilization: 100%
Location:Stockholm
Period:
Last day to apply:
We present regularly.This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement we recommend that you submit your application as soon as possible.