WFM Assistant Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Track and manage center attendance and schedule adherence.
- Manage staff ratios and seat utilization/optimization.
- Maintain and supervise WFM databases critical to the business by training and management of the team to ensure accuracy and efficiency.
- Build and monitor effective working relationships with internal and external departments.
- Track and observe continually on the changes to forecast and shift swapping.
- Observe, monitor, and report trends in project metrics.
- Work out various alternatives for identifying staffing needs and sources.
- Manage and track SLA for all processes and maintain the levels as agreed with the clients.
نوع التوظيف
دوام كامل
