Support Specialist - SIP VOIP

Company mission

As an innovator we have been combining established standards with new technology trends in our cloud hardware and VM solutions for over 18 years. We see it as our task to help companies of all sizes to work together and make their communication as simple as possible.

Core Values

Working together is at the centre of what we do

We value respectful interaction at eye level

Hierarchical thinking out of place

Everyone is on a firstname basis including the management

Requirements

*Professional experience in a similar position in the field of telecommunications appropriate to the position

*Strong service mindset as well as a confident and friendly demeanour when talking to customers

*Very good knowledge in the following areas: SIP/VoIP Web servers and networks (TCP/IP) Linux

*Knowledge of Java and PostgreSQL

*Extensive experience with VoIP telephone systems

*Strong analytical skills

*Very good knowledge of German (C1) and good written and spoken communication skills

*Thorough and independent working style

Tasks & Responsibilities

*Processing demanding partner/dealer enquiries about our entire product range (hardware and software) by email or telephone

*Supporting administrators (f/m/d) and sales partners (m/f/d) in analysing problems and finding solutions for product network and application issues in the ISDN and VoIP environment

*Recording analysing and documenting software errors

*Reproduction of reported errors

*Close cooperation with the internal development department and the support teams

*Preparing and passing on knowledge to colleagues (m/f/d) in the support teams

Core Benefits

1) Health initiatives and pension plans.

2) Up to 2 weeks of work from the EU abroad annually.

3) Corporate benefits program with various discounts.

4) Free company parking.

5) Personal development opportunities

6) Regular company events

7) Startup Vibe

Hiring Process

1) Video interview with HR possibly also directly with the specialist department: Get to know the company personally and present the company to pick up applicants

2) Second interview (costs are covered): Inhouse with familiarisation day (also for remote positions) (36 hours depending on the position): You get to know the team and the office. Interview with team lead and small test tasks followed by a final technical interview (relaxed atmosphere & no pressure situation)

3) Offer/ Decision