Customer Support Specialist
نُشرت في :
02-08-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Key Responsibilities:
- Holding high levels of professionalism and Deel product knowledge
- Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience
- Efficiently work through tickets via voice calls, live chats, email and social media channels
- Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers
- Continually learn the Deel platform, keeping up to date with product features and changes
- Open communication with internal team members and business operations to help optimize and support workflows
- Specialize in different account topics and become a subject matter expert Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc).
- Processing orders, forms, applications, and requests.
- Deliver efficient troubleshooting and query resolution.
- Identify, qualify and overcome customer objections.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Meet deadlines in a fast paced environment.
- Manage and exceed multiple performance related targets.
- Participate in on-going product training and process upskilling.
- Experience and skills required:
- Preferred experience in BPO, Call Centres or Customer Facing Teams
- Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media
- Fluent in written and verbal english communication skills
- Have an “Outcome oriented mindset” with the quick ability to research and investigate
- Demonstrated high ability in providing customer satisfaction through empathy and problem solving
- Have previously embraced remote work, capable of working independently and self-motivated
- Experience working within a Global SaaS company would be highly regarded
- Zendesk experience is preferred
- Participate in on-going product training and process upskilling.
- Use initiative in identifying trends and/or process improvements.
- Being adherent and flexible to internal processes and procedures.
- Being open-minded and willing to accept feedback, whether positive or constructive.
- Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes.
- Collaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary.
- This is a Contractor position. The Contrator may be requested to provide their services during non-core business hours throughout the week, including during evenings.
- At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
