Do you thrive in highpressure situations and want to make a real difference
Were partnering with a leading Outsourcing/BPO consultancy to find a Germanspeaking Emergency Services Representative to join their team in Amsterdam!
The Role:
As an Emergency Services Representative youll provide critical support to people in emergency and distressful situations. Youll answer phone calls assess situations quickly and accurately and provide essential information while using multiple communication tools simultaneously.
Youre a Perfect Fit If You Have:
- C1 or C2 proficiency in German (both spoken and written)
- Fluency in English (B2 or higher)
- At least 6 months of experience in emergency services dispatch or a related field (e.g. healthcare military fire department police)
- A calm and collected demeanor under pressure
- Excellent communication and interpersonal skills
- Strong attention to detail and the ability to multitask
A Plus If You Have:
- Prior experience working in a highpressure emergency communication center environment
- Experience using a CAD (computerassisted dispatch) application
- Knowledge of laws protocols and compliance related to emergency services
- A recent CPR certification
We Offer:
- Competitive salary and benefits package based on your experience and skills
- The chance to join a dynamic supportive and friendly team environment
- Full relocation support (if applicable)
- Opportunities for professional development and growth
- A flexible work schedule with a mix of onsite and remote work (up to 10% remote)
- Biweekly rotating shifts (7:00 AM 3:30 PM 9:00 AM 5:30 PM 3:00 PM 11:30 PM 11:00 PM 7:30 AM) with a months notice for schedule changes (except for occasional lastminute adjustments)
Ready to Make a Difference
Apply today and take the first step towards a rewarding career in emergency services!
bpo,emergency dispatch,emergency services,emergency services experience,dispatchers,knowledge of emergency protocols and compliance,b2,multitasking ability,german,communication skills,police officers,c2,flight dispatch,cpr certification,emergency situations,cardiopulmonary resuscitation (cpr),emergency medical dispatch,military,application,cad application,interpersonal skills,emergency medical services (ems),cad application usage,firefighting,attention to detail,dispatching,english,multitasking,communication,adjustments,german proficiency,emergency communication,skills,english fluency,emergency nursing,pressure,computer aided dispatch,healthcare,attention to detail in data entry