Contract Change Management Specialist - ServiceNow Implementation

This is a remote position.

• Develop and execute a comprehensive change management strategy for the ServiceNow implementation including stakeholder analysis change impact assessments and communication plans.
  
• Work closely with IT and hospital department leaders to understand the changes in processes and workflows brought about by ServiceNow and to develop appropriate support and training strategies.
  
• Design and deliver training programs and materials to prepare staff for the transition to ServiceNow ensuring they understand the new processes and can use the system effectively.
  
• Lead communication efforts to keep all stakeholders informed about the implementation progress benefits and how changes will affect them.
  
• Monitor and evaluate the effectiveness of change management initiatives making adjustments as necessary to ensure successful adoption of ServiceNow.
  
• Provide ongoing support and coaching to staff and leaders to address changerelated challenges and to foster a positive adoption experience.
  
• Collaborate with the ServiceNow project team to integrate change management activities into the overall project plan.
  

Requirements

• Bachelor s degree in Business Administration Organizational Development Psychology or related field.
  
• Minimum of 3 years of experience in change management preferably in healthcare or IT project implementations.
  
• Proven track record of leading successful change management initiatives with specific experience in technology adoption.
  
• Excellent communication and interpersonal skills with the ability to engage and work effectively with stakeholders at all levels.
  
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
  
• Familiarity with the ServiceNow platform and its applications in a healthcare setting is a plus.
  
• Certification in change management (e.g. Prosci ADKAR Change Management Institute) is highly desirable.
  

• Strong analytical and problemsolving abilities.
  
• Experience in developing and delivering training materials.
  
• Ability to work independently and as part of a team.
  
• Empathy and patience with a focus on understanding and addressing staff concerns.