Associate - Quality and Operations
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
In addition the team is responsible for the day to day and strategic operations of the wider Risk & Quality function, including budgeting, people matters, planning, team working and projects.
Engagement Compliance Reviews (ECRs) - Reviewer
- Carry out reviews in line with provided guidance and standards
- Identify gaps in information available and complete assessment checklist
- Support the ECRs Lead with tracking and reporting on status and progress of reviews
- Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
- Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
- Support the reporting to various audiences as required, including the preparation of dashboards and reports
- Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff
- Salesforce system - Support
- The primary focus of this role is support the Salesforce team with maintaining the Salesforce risk module
- Review and resolve issues arising in the business and liaising with the global teams on an as needed basis
- Test potential system updates for any defects
- Assist with the preparation of training for other Salesforce users in the business
- Assist the Salesforce team with the implementation of the KYC module to support the Salesforce implementation
- Other digital transformation initiatives - Support
- Support the Project Lead in transforming the Engagement Quality Review (EQR) process including the automation of certain processes and integration with other systems. The Quality & Operations team carries out EQRs on a regular basis throughout the year for the Advisory LoS to assess the quality of service delivery
- Set up and manage a small-scale PMO to firstly identify, and then coordinate and monitor, all digital transformation and/or digital improvement initiatives being planned or undertaken across the whole R&Q team
- Support the Quality & Operations team in other initiatives planned for FY24 and going forward
- Internal Process - Quality & Operations
- Be involved in various R&Q activities and new initiatives
- Identify areas of potential improvements in various R&Q policies and processes
- Participate in various ad hoc projects assigned by the CRO
- Financial
- Adhere to the Quality & Operations budget
- Learning & Growth
- Adhere to policies and procedures
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Be proactive in oneself’s Digital upskilling
- Education
- A professional or academic qualification (degree level or equivalent), or relevant and practical experience.
- Language
- Fluency in English required, proficiency in Arabic is advantageous
- Overall Experience
- 1.5+ years of relevant experience
- Specific Experience
- Experience in the Professional Services industry in a top tier Big 4 firm preferred
- Risk compliance or broader risk management experience
- Use of data analytics and data visualisation tools such as Power BI
- Some knowledge of CRM systems e.g Salesforce is preferred
- Knowledge and Skills
- Strong analytical skills
- Problem solving skills
- Risk averse/risk management skills
- Process oriented
- Organization skills
- Thoroughness and eye for detail
- Time management skills and proactivity
- Strong verbal and written communication skills
- Ethical conduct
- A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
التركيب والتثبيت / الصيانة / العمليات / إصلاح
