French German Customer Service Executive

• Work to processes and procedures to provide and maintain an exceptional customer experience.
• Deal with customer queries via email
• Discuss any issues/concerns with Team Leader to come up with suitable actions to correct them.
• Answering customer complaints returns and refunds via email.
• Issuing refunds to customers
• Dealing with returns and replacements

• Computer literate
• Diploma/B1 Certificate in French or German Language
• Have a positive approach and demonstrate setting exceptional standards.
• Team player with great time management
• Problem solver who is results orientated with the ability to build credibility.
• Excellent communication skill in French German and English.
• Excellent in email writing skill.

communication skills,german,team player,email communication,computer literacy,e-mail writing,french,customer service,communication,language skills,time management,email,french language,problem solving