Engineer PS- Digital Enterprise Management

Handel RAYA Customer users consulting to apply the ITIL / ITSM best practices
-Gather, analyze customer requirements and map the needs to the ITSM solutions
-Handle implementation, integration, customization and support of Service Management / Monitoring / Automation tools
-Conduct UAT and ensure processes and Configurations are properly documented
- Integrate ITSM solutions with Customers Current Systems if needed to maximums the Value to RAYA Customers
-Communicate to Customers the implementation Progress and also the Team Leads and Project Managers
-Manage hand over and knowledge transfer of implemented systems to customers

Skills

Handel RAYA Customer users consulting to apply the ITIL / ITSM best practices
-Gather, analyze customer requirements and map the needs to the ITSM solutions
-Handle implementation, integration, customization and support of Service Management / Monitoring / Automation tools
-Conduct UAT and ensure processes and Configurations are properly documented
- Integrate ITSM solutions with Customers Current Systems if needed to maximums the Value to RAYA Customers
-Communicate to Customers the implementation Progress and also the Team Leads and Project Managers
-Manage hand over and knowledge transfer of implemented systems to customers