Executive IT Support Specialist

Responsibilities:

Primary point of contact for the CEO

Support SLT as needed

Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies

Strong Organizational & Customer Service skills

Ability to work independently as well as collaboratively with local and remote teams

Ability to provide report support

Drive issues & opportunities to resolution with other teams and vendors; escalating as needed

Travel may be required

Be available as oncall support

Requirements:

5 years of relevant experience in corporate IT support in a hybrid Apple and Windows environment

Exceptional Customer Experience skills and Customer Success obsessed

Thorough understanding of service desk and customer support environment

Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions

Tolerance for ambiguity in a consistently changing environment

High energy level and creative problemsolving abilities

Excellent verbal written and interpersonal communication skills with the ability to present complex ideas in clear concise fashion to technical and nontechnical internal customers

Proven analytical evaluative and problemsolving abilities

Selfmotivated team player

Expertise in Windows iOS MSFT O365 Zoom and mobile device support.