Director of Member Success

About the Company:

Family Mastermind Community is the leading destination for the nations elite real estate educators &

influencers to experience exponential growth in business & life.

Our mission is to passionately help our privileged members create an amazing lifestyle through

growing and protecting their real estate businesses by providing an environment that fosters

community connection collaboration and contribution.

About the Role:

We are seeking a highly organized and professional Director of Member Success to support the

members of the FM Community. A successful candidate will be responsible for helping our members

understand the resources available to them while strategically connecting them with other members to

cultivate WINS in their businesses. Our members are high caliber hard charging real estate investors

from across the country.

This position is a remote/virtual position that requires travel 46 times a year for community events &

planning sessions.

Key Responsibilities:

Generate revenue by working with prospects from application to the close of the sale

Help Grow the Community through Support of the Sales Team

Actively ask for & work referrals

Attend events

Communicate with every member 2x/yr to check in and bring value. (Text Video Message)

Manage Onboarding of Members

Manage the Ambassador Program

Manage the Commission Program

Post regular updates wins shares in the Facebook page

Help in the creation structure and fulfillment of live and digital events

Facilitate connections members together that can provide value to one another

Attain an indepth knowledge of each of our members and their businesses

Host digital new member grouponboarding sessions

Host other member based digital sessions

Strategize with the leadership team to develop marketing strategies

and handle integration and execution of those strategies.

Follow company processes and procedures.

Honor our core values mission vision and strategic objectives: See Attached

Requirements:

Bachelors degree or equivalent work experience

Proven experience driving member client or customer success initiatives

Excellent organizational and time management skills

Strong written and verbal communication skills

Proficient in Microsoft Office and Google Suite

Ability to maintain confidentiality and exercise discretion

Ability to multitask and prioritize effectively

We offer a dynamic and supportive work environment competitive salary and benefits and

opportunities for growth and development. If you are a highly organized proactive and professional

individual with a passion for supporting our Community we encourage you to apply for this exciting

opportunity. We have a great team excellent culture and amazing members that we serve.