Raffles Ambassador

The Raffles Ambassador is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Raffles Ambassador is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the Raffles Ambassador has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders. KEY ROLES & RESPONSIBILITIES • Champions arrival and departure experience of guests • Ensure adherence of arrival/departure service sequence • Assists to direct and walk guests to their destination in the hotel • Ready to undertake all roles including the night shifts of the Front Office Team • Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests • Enforces Property Management System etiquette and accuracy of administrative duties • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems • Assists with daily shift’s bookkeeping of Front Office Team • Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas • Maintain cashier float and ensure accurate daily report of all money received • Assists other hotel department functions when the need arises • Upkeep personal grooming standards, ensures discipline, and efficiency of duties • Training and coordination with supporting departments • Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests. • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. • Executes the annual upsell strategy and strive to achieve targets as set by management • Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management • Performs any duties and special projects as requested by management whether in own department or any other department in the hotel