Customer Support Specialist Europe Interim

The opportunity

Waitwhile works toeliminate the 1 trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10000 companies worldwide and has helped more than250 million people enjoy a radically better waiting experience at places like IKEA LouisVuitton Costco Tribeca Film Festival and more.

We are looking for aCustomer Support Specialistto join our mission to eliminate waiting and improve customer journeys across Europe. Heres what you can expect:

• This opportunity is for folks who truly love problemsolving and troubleshooting with the end goal of empowering our customers to reach their objectives and address any challenges with our product.
• This is an interim role for 1 year to cover during maternity leave with a strong possibility of extension!
• This position is based inStockholmat our beautiful bright offices on Kungsgatan 32. Were an inperson company and prefer that you work from the office at least 2 days per week as we believe the best product gets built together live.

What youll be doing

• Youll be a product expert able to advise your customers on best practices using Waitwhile.
• Solve technical problems for customers on a daily basis over Chat and Email (we use Intercom!)
• Debug complex issues with an understanding of both our product and ourcustomers workflows
• Create and update support documentation based on customer interactions and best practices
• Create and maintain internal knowledge libraries and support the growth of the team
• Influence the direction of the Waitwhile product through daily communication with our customers and consistent collaboration with our product teams
• Continually research and learn the current and future best practices of using Waitwhile

What skills you need

• 2 years of troubleshooting experience in a Support role or similar customer facing capacity.
• Deep sense of empathy for technology users and genuine passion for making customers feel happy and understood
• Excellent written and verbal communication skills in English (and preferably Swedish) with customers as well as internal teams
• Ability to issue diagnosis and problem solving with strong technical aptitude
• Communication comfortably explaining technical concepts to customers and internal teams
• Tenacious work ethic and relentless attention to detail

Bonus skills & attributes

• Youve worked at a Startup or built a SaaS platform
  
• Youve used Intercom or a similar chatbased support platform (e.g. Zendesk)
• Youve got technical understanding of APIs

A great place to work

We want Waitwhile to be an incredible place to work. We offer great benefits and perks flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success.

Waitwhile has a positive diverse and supportive culturewe look for people who are curious inventive and work to be a little better every single day. We aim to be smart humble hardworking and above all collaborative. If this sounds like a good fit for you why not say hello