Desktop Technician

Requirements

Install and configure software and hardware on end point devices.
Manage network servers and technology tools.
Respond to Client to support requests.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshooting of software and hardware issues.
Ensure security through access controls backups and firewalls.
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies.
Build an internal wiki with technical documentation manuals and IT policies.
Provide desktop systems and user support to ensure required computer capabilities are available to all users.
Develop and provide systems and software training to the endusers
Install configure test maintain monitor and troubleshoot enduser workstations and related hardware and software for local and remote users
Develop and maintain an inventory of all IT desktops components and equipment
Maintain documentation on all desktop processes and procedures
Ensure that application and system updates are in place
Deploy implement troubleshoot and support the workforce environment
Monitor the ongoing operation of the Windows environment
As applicable create maintain and update tickets within the ITSM (ServiceNow)

Install and configure software and hardware on end point devices. Manage network servers and technology tools. Respond to Client to support requests. Set up accounts and workstations. Monitor performance and maintain systems according to requirements. Troubleshooting of software and hardware issues. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models Develop expertise to train staff on new technologies. Build an internal wiki with technical documentation, manuals and IT policies. Provide desktop systems and user support to ensure required computer capabilities are available to all users. Develop and provide systems and software training to the end-users Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users Develop and maintain an inventory of all IT desktops, components and equipment Maintain documentation on all desktop processes and procedures Ensure that application and system updates are in place Deploy, implement, troubleshoot and support the workforce environment Monitor the ongoing operation of the Windows environment As applicable, create, maintain, and update tickets within the ITSM (ServiceNow)