Lead Manager

Join Our Team: Seeking a HomeTeam Lead Manager

ABOUT US

We are at the forefront of revolutionizing the home service industry. Our mission is to deliver exceptional service by providing our customers with a hasslefree experience for all their home service needs. As part of our commitment to excellence we are dedicated to empowering our team with opportunities for professional growth and success. By joining us you will be part of a culture that values integrity innovation and customer satisfaction.

JOB SUMMARY

We are looking for a dynamic and experienced Lead Manager to spearhead our team of dedicated professionals. The ideal candidate will play a pivotal role in expanding our market presence and enhancing our operational efficiency. Your leadership will ensure our teams performance aligns with the companys strategic objectives fostering a culture of excellence and continual improvement.

WHAT WE OFFER

• Competitive salary package plus performancebased incentives
• Comprehensive benefits including health dental and vision insurance
• Generous Paid Time Off and company holidays
• Flexible working arrangements
• Opportunities for professional development and career advancement
• A collaborative and supportive work environment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead manage and develop a highperforming team to achieve and exceed sales and customer service targets.
• Design and implement effective strategies to recruit train and retain talent ensuring our team is equipped to meet the needs of our customers.
• Monitor team performance providing feedback and coaching to enhance productivity and quality of service.
• Analyze market trends and customer feedback to identify opportunities for growth and areas for improvement.
• Collaborate with crossfunctional teams to ensure a seamless customer experience and the successful rollout of new services or improvements.
• Maintain uptodate knowledge of industry developments and competitive landscape to inform strategic decisions.
• Ensure compliance with all company policies standards and regulatory requirements.

QUALIFICATIONS

• Proven leadership experience in home services customer service or a related field.
• Strong track record of achieving sales and performance targets.
• Excellent communication and interpersonal skills with the ability to motivate and inspire a team.
• Strategic thinker with strong analytical and problemsolving abilities.
• Experience with CRM systems and proficiency in analyzing sales data to inform decisionmaking.
• Commitment to providing exceptional customer service.
• Ability to adapt to a fastpaced and dynamic work environment.
• Bachelors degree in Business Administration Management or a related field preferred.

If you are a driven and passionate leader looking to make a significant impact in a growing company we would love to hear from you. Join us and play a key role in shaping the future of home services.