Skills and competencies required

• Matric
• Leadership
• Ability to work well with a team
• Excellent communication skills
• Ability to drive efficiency within your team
• Proactively identify areas of improvement

Technical requirements of the role

• Daily updates of tickets
• Onsite board management
• Streamlining of board management
• Management of Onsite team
• QC of resolved tickets and billable time entries
• Service follow ups subsequent to Block time PC support and ADHOC support provide by onsite team
• Fleet Management

• Procurement assistance and stock management

Other administrative requirements of the role

• Weekly time sheet approval
• Monthly KPI report generation
• Communicating clear information to staff on tickets