ICT Teacher

ABOUT US

Formed with the vision of helping brands in digital customer experiences, we believe that machine learning and AI will fundamentally transform omni-channel digital engagement. We are visionaries, data scientists, and coders. We are also customers who feel the pain of brands with disjointed customer experiences, with myriad product ecosystems to deal with the end clients effectively.

We are the leading true omni-channel Digital Customer Experience Platform with a #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI-driven conversation cloud and digital media command center, and real-time dashboards, we empower our clients #beyondsocial. We are headquartered in the US, have a physical presence in India and the US, and function through partners in the APAC region. Our product is sold in over 100 countries directly or through partners.

Responsibilities

1. Customer On-boarding: new customer on-boarding by helping them realise the importance of our product.

2. Account Escalations: Support or response to any alerts, red flags for some issue or any critical or overdue customer support ticket.

3. Renewals: follow up on current month / quarter renewals to avoid any last-minute surprise
Up-sell and cross-sell: Expansion and upgrades are to be guided to the customers while managing their accounts.

4. Periodic health checks: conduct periodic health of all the accounts and ensure the best practices have been followed.

5. Customer Advocacy: Build and maintain healthy customer relationship and helping them through renewals.

6. Training and feature Announcements: Facilitate the training on the regular updates and new feature additions in the platform.

7. SPOC for all accounts you d be managing.

8. Is often the first port of call for customers and is available to answer any in-bound questions.

9. Liaison between client and support team

Requirements

Requirements

Candidate with an affinity towards working for an exciting technology company with SAAS offering.

Hands on experience in handling customer on-boarding, training, maintaining customer s problem and providing the solution around it.

Excellent communication and written skills.

Proactive attitude, Positive attitude and strong work ethic.

Strong sense of customer satisfaction.