- Roles & Responsibilities
- KEY RESPONSIBILITIES:
- Serve as a System Engineer and technical escalation resource for the Microsoft O365 platform
- Provide design decisions and generate system design concept descriptions and capability assessments
- Deploy document manage and support technologies including but not limited to: Microsoft Teams OneDrive SharePoint Active Directory and Azure Active Directory synchronization and federation services
- Oversee effort to implement the infrastructure by analyzing the current system environment and infrastructure using technical tools and utilities to perform complex product customization
- Manage related end user capabilities and coloration systems including O365 user accounts shared mailboxes distribution groups and Citrix VDI
- Take a proactive approach to monitoring platforms and services identifying and predicting problems prior to them developing into emergencies and reporting recommendations to management
- Create and execute verification and validation plans procedures and maintain automation scripts utilizing PowerShell and/or other software development languages
- Apply broad product knowledge to improve build reliability security benefit delivery and scalability into the O365 architecture
- Translate business requirements into efficient and effective technical solutions
- Ability to operate from task and project management tools such as JIRA & ServiceNow
- Implement new products and technologies laid out by senior Infrastructure engineers
- Assist peer technicians in troubleshooting and endtoend root cause analysis for prompt mitigation of issue
- Engage in oncall rotation
- Other duties as assigned
- KEY QUALIFICATIONS:
- 7 years working with desktop and IT systems engineering
- 5 years working with M365 & Azure administration
- Strong analytical and problemsolving skills
- Experience with service automation and collaboration services
- Selfstarter with ability to perform independently with minimal supervision
- Strong time management skills and manages well in a fastpaced environment with frequently changing priorities and assignments
- Experience leading small to medium sized projects
- Excellent verbal and written communication with a professional demeanor
- Expert customer service skills including the ability to listen interpret and explain computerrelated concepts in nontechnical terms
- Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal direction
- Strong knowledge of current operating systems and software products
- PREFERRED QUALIFICATIONS:
- Bachelor s degree in related field.
- Cloud certifications: Azure Office 365 CompTIA Cloud etc.
- Advanced PowerShell scripting & tool making experience
- Experience supporting Microsoft SharePoint Server troubleshooting various systems and virtual hosting solutions.
- Solid networking skills
- Demonstrated consulting presentation training and project management skills
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