JOB DESCRIPTION
JOB TITLE: Customer Support Executive
PURPOSE OF THE ROLE/JOB:
To increase customer lifetime value and ensure customer delight.
IMPORTANT JOB FUNCTIONS:
- Resolve customer complaints and provide knowledgeable answers to customer queries
- Assist clients on offline and online orders deal with orders in the back office and liaise with logistics
- Followup on orders and liaise with customers buyers etc
- Followup on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Assist customers with aftersales service issues. Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
- Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
- Coordinate with Vendors to get required procurements and marketing collaterals on given TAT
- Work with internal and external teams to ensure smooth and timely operations
- Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
- Provide complete endtoend resolution to customer issues
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Generate edit publish and share daily content (original text images video or HTML) that builds meaningful connections and
encourages community members to act
- Uploading editing scheduling and managing ecommerce website content services & operations.
REPORTING RELATIONSHIPS:
REPORT TO: Marketing Head
REPORTED BY: NA
REQUIRED QUALIFICATIONS:
Graduation
SPECIALISED SKILL SETS:
Communication Skills
Content Management
Problem Solving Skills
Ms Office especially excel and word
Spoken and written English
REQUIRED EXPERIENCE:
2 to 3 years of experience
html,follow-up,purchase orders,customer complaints,ms office,end-to-end resolution,after-sales service issues,uploading, editing, scheduling and managing ecommerce website content