Call Center Team Lead

• Improving customer service experience, create engaged customers and facilitate organic growth
• Taking ownership of customers issues and following problems through to resolution.
• Keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Schedule:

Monday to Friday 7:00AM to 3:30pm some Saturdays when required.

Requirements:

• Excellent Grammar,
• Excellent Communication Skills.
• Previous experience overseeing small teams.
• Previous experience in Customer Service.