صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني2 - 12 سنوات
لم يكشف
لم يتم الكشف عن الراتب
أي جنسية
N/A
1 وظيفة شاغرة
KEY ROLES & RESPONSIBILITIES • Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests • Ensure that all guests luggage and items are received and delivered promptly and properly upon arrival and departure by the bellmen • Deliver all guests luggage in an efficient and courteous manner ensuring no damage is caused to the items • Ensure all mails and packages are delivered promptly and handled in a systematic and efficient way • Maintains communication channels with all departments of the hotel • Monitors the arrangement and movement of luggage and all job requests • Assist the Guest Service Manager in the management of the bellmen to ensure seamless arrival and departure experience for all guests • Ready to cover all roles and functions of the Bellman Team • Assists other hotel department functions when the need arises • Maintains oversight and allocates resources to the smooth running of the daily operation • Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies • Appraise appearance, ensure discipline, and efficiency of all staff under direct supervision • Assist to set out KPIs and deliverables for the year with the Guest Service Manager • Create action plans and monthly overview of goals set out for the year with the Guest Service Manager • Training and coordination with supporting departments • Use data from given hotel systems to analyze areas of improvement and create action plans for the betterment of service • Intuitively anticipates through observation and interactions guests needs and wants and orchestrates unique experiences • Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. • Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management • Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel • Follows Hotel Evacuation Policy in case of an Emergency Qualifications PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE • Possesses strong interpersonal skills and ability to communicate in second language • Manages all guests / team members needs with equal drive • Carries an eye for detail and an approachable demeanor for all guests and team members • Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism • Self-driven approach to carry out assigned responsibilities • Ensures security and confidentiality of guest and hotel information in accordance to company / country s data security act • Possesses good computer and property management system knowledge • High level of integrity, enthusiasm, dedication for continuous improvement • Embraces change and open-minded in a dynamic work environment • Has an understanding of the middle eastern clientele and culture • Has an understanding of key stakeholders in the luxury travel space Desired Candidate Profile Education : Any Graduation() Any Graduation() Gender : Nationality : Nationality : Any Nationality Any Nationality
دوام كامل