Key Deliverables And Responsibilities
- Ensure correct grooming standards are followed at all times
- Follow the Care Programme at all times
- Attends the weekly Engineering and Housekeeping walkthrough and maintains accurate records
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Check emails and banquet pigeon hole and update the team with relevant information
- Maintain the Banquet notice board updated with relevant information
- Manage the banquets folder and ensure all files & folders are properly organized
- Operational schedules and daily attendance sheets are updated and posted accordingly
- Print out BEO's, daily, and weekly forecasts and distribute copies of each at the allocated locations
- Maintain a master file to be kept in F&B Office at all times with the latest updates of all BEOs, forecasts, memos, and other related information.
- Process all requisitions through related to general store as well as purchase orders.
- Keep track of all departmental purchases with the purchasing department
- Prepare all casual reports and ensure they are delivered to the accounting department on time
- Attend daily briefings and draft minutes on a daily basis to be posted on all notice board
- Attend monthly departmental meetings and note down the minutes and action plan
- Is aware of the daily, monthly and yearly financial targets
- All issues and negative guest feedback need to be properly reported on Glitch system
- Maintains the HACCP & FIFO records as required by the regional governing body
- Maintains records of training, grooming and selection of casual labour
- Handle financial procedures according to guidelines set by the finance department
- Responsible for linking all facets of service, cuisine and entertainment
- Following the personal development plan set by the corporate office
- Assists with the rostering system and regularly updates Oasys
- Follow Hotel Evacuation Policy in case of an Emergency
- Establish and maintain effective communication across all divisions
- Prepare the buffet tags accordingly based on the information provided in the BEO.
- Fill in the Banquets revenue report and send it to the Banquet Director
- Complete any other relevant admin duties assigned by Banquet Director
- Assist with the operation as required by Banquet Director
Qualifications
Luxury environment, banquet experience, F&B service experience, Business Administration, pressure and tight deadlines, working long hours, excellent communication, friendly & assertive, MS Office proficient, Budget & P&L, hands on operational F&B experience