Manager - Knowledge Management

Roles And Responsibilities

• Accountable for the regular creation, review, update and approval of submitted and published knowledge within CIPS in alignment with Knowledge Owners
• Work with Knowledge Owners to develop structure and process for knowledge assets regular creation, review, update and approval
• Work with the CIPS KM Champion to reflect BU priorities for knowledge
• Update the Knowledge topic pages on the knowledge portal in alignment with the direction provided by the Knowledge Owners to ensure high quality
• Ensure knowledge topic pages are fully populated with relevant content and organised in a user friendly manner
• Act as primary point of contact within Consulting regarding the CIPS topics
• Push knowledge (i.e. content and useful contacts) to CIPS engagement teams at the start of an engagement and pull knowledge from CIPS engagement teams at the end of their engagement
• Provide support to CIPS engagements in relation to their topics and attend to knowledge requests assigned to CIPS
• Act as liaison to project teams and other SMEs in the PwC Global Network
• Drive the effort to draft CIPS specific communication emails about their topics
• Stay up to date with the latest trends on their topic (including hot topics and Thought Leadership pieces)
• Oversee tracking of analytics of published assets (# of uploads, downloads, contribution, etc.) for CIPS
• Identify CIPS users of the knowledge assets leveraging analytics and seeking feedback for continuous improvement
• Extract relevant content from different sources (newsletters, key consulting updates/ meetings, work spaces, etc.) and feature them on relevant pages on knowledge portal
• Identify work spaces and global/ regional communities related to the CIPS topics
• Develop and maintain networks of Useful Contacts related to sectors or services
• Gather initiatives related to CIPS in a common initiative register