Customer Support - Engineer
نُشرت في :
08-01-2024
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الخبرة
1-3سنوات
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
08-01-2024
الوصف الوظيفي
Responsibilities
Adherence to company s defined Standard Operating Procedure (SOP)
Routine review Standard Operating Procedure (SOP) for best Industry practices and efficiency
Attend duty shifts as assigned by the departmental manager
Research and identify solutions to software and hardware issues
Continuously updating knowledge and capacity within the team to provide optimum solutions to customers
Diagnose and troubleshoot technical issues including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution within agreed time limits
Talk to clients through a series of actions either via phone email or chat until they ve solved a technical issue
Visits to customer premises for calls and implementation / roll outs
Properly escalate unresolved issues as per SLA s
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate technical solutions Ensure all issues are properly logged and documented
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals.
Maintain relationships with clients
Updating / Monitoring of REDMINE (CRM System) / Manager on daily basis
Weekly Meeting Reports (using specific format provided by management)
BOQ s and Site Survey Reports as and when required (using defined format provided by Manager)
Prepare progress report for the activities carried out for the clients as well as inhouse premises
Risk assessment
Requirements
Knowledge and Experience
At least minimum of bachelor s degree or Advance Diploma in one of the following fields Information Communication Technologies Computer science or equivalent
Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role.
Preferred 12 years of Handson experience with WindowsServers/Cisco Network and Security solutions/Sophos Security Solutions.
Highly selfmotivated and directed.
Strong customer s service orientation.
keen to build his/her career in domain of System integration System Security Network Integration and Security.
Good knowledge and understanding of computer systems mobile devices troubleshooting techniques and basics of Information security with ability to diagnose and resolve technical and security issues.
Any of the following Certificates will have added advantages o CISCO CCNA o Microsoft Certified o Sophos Certified Engineer o VMware certification
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
