IT ASSOCIATE

You are responsible for prioritizing and assisting in our day today IT requests and issues managing our IT assets and supportingimplementation of projects with the team Youreport directly to the Local IT Manager and able to performsuccessfully in a fastpaced highperforming serviceorientatedenvironment You apply and interpret rules and guidelines flexiblyto enrich the business and in keeping the values and culture KEYRESPONSIBILITIES Providingonsite technology support in both home and office environments overa variety of platforms and devices (eg PC Mac iOSetc) Utilizing your knowledge of Microsoftoperating systems and Active Directory to providest/nd line ITsupport to our users Troubleshooting andlogging any technical issues received via phone call or ticket inthe IT Service Management tool Service Now Assisting with the documentation ofcritical and routine technical procedures as well as end userliterature Troubleshoot video conference andtelecommunications systems and support key...