Onsite Engineering Lead with English mfd

You have extensive experience in managing a team of IT staff or technicians on site at several locations and are able to handle escalations under high pressure

Then we are looking for you as a communicative Onsite Engineering Lead (m/f/d) at Foundever.

Aufgaben

• Manage develop and motivate the onsite technicians in your assigned country or region
• You are largely responsible for the fulfillment of the given targets and individual tasks
• You will manage all staff related activities such as return to work interviews vacation requests appraisal and performance talks with employees reporting directly to you
• Ensuring that escalations are handled correctly
• Support the EMEA ROOM with IT tasks in their area of responsibility
• Timely and accurate communication with the supported operational teams about IT workload and operations on site
• Ensure all site IT documentation is up to date and accurate
• Ensure efficient communication and good stakeholder management with all relevant departments in order to secure efficient collaboration
• Close collaboration with the Service Manager to review the impact of new and improved services and ensure they are rolled out smoothly
• You will also work with the IT Security team to ensure that all security policies and future requirements of Foundever and its clients are satisfactorily met and that core services are developed and delivered in a compliant manner
• Ensure that IT operations across the EMEA region are managed in a standardized way to enable flexibility of resources and infrastructure

Qualifikation

• Ideally 3 years of experience in leading small IT teams
• 2 years of experience working as a desktop or onsite technician
• Proven IT knowledge in desktop support (2nd level role) ideally in a contact center or BPO environment is essential
• A university degree (B.Sc. /BA) and preferably certification as an ITL practitioner would be advantageous
• Excellent verbal and written communication skills in German and English both with clients and technical teams
• Experience in the administration of antivirus clients and Microsoft patches (WSUS) Dell / HP server hardware and in the support of Microsoft Outlook
• Skills in hardware setup and backup DNS DHCP management Windows Server 2003 working knowledge of Microsoft SCCM networked printer support and Cisco and Avaya support are also an advantage
• Experience with Windows Active Directory management and Windows operating systems XP 7 and 8 is essential
• Knowledge of SOX ISO and PCI standards is welcome
• Understanding and experience of the role of ITIL within IT
• You also have experience in migrating/maintaining IT operations in a compliant and auditable state
• Presentation skills clear and effective communication with stakeholders and clients in escalation or pressure situations
• You have experience of working in a highly standardized process environment including different countries and languages
• You bring vision and motivation to this position to be a key interface point of contact between the IT function and the operational business
• Proven people leadership skillsclients
• You are willing to travel once a month within the region you are responsible for

Benefits

• Attractive compensation package
• Permanent contract with 27 30 vacation days (depending on length of service) special leave whenever you need it
• Employee benefits with added value: exclusive shopping discounts maximum capitalforming benefits (40 per month) company pension scheme job ticket allowance and much more.
• Health & Mental Health: With numerous health initiatives we ensure that you stay fit and can relax just as well with us (joint yoga challenges relaxation exercises ...)
• Sustainability: We protect our environment with efficient planning and productive processes (waste management water management conversion to renewable energies participation in the Science Based Target Initiative)
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally!
• We have great people who are committed to our wellbeing: MaxPerts Works Council Representative Body for Severely Disabled Employees
• Explore the world with our international career and exchange opportunities

Sounds like the right job for you Then take your chance and apply with your cover letter and CV!

Do you have any further questions

You can reach us between 9:00 and 18:00 at 49.152.

About Foundever

Foundever is a global leader in Customer Experience (CX). With 170000 employees around the world we deliver worldclass customer experiences for more than 750 globally renowned brands and digital companies. We do this with innovative CX solutions modern technologies and extensive expertise. We support our clients business needs and help them secure a strong market position.

There are many special moments in life. We also have them in our daytoday work because together we achieve great things! Create your best moments with Foundever!

We employ a wide variety of people career changers students mothers fathers people of different ages degrees of disability countries and religions as well as nonbinary people. All people are welcome at Foundever! Where are you staying

JobID: 378570