Mill Farm Sports Village - Front of House Manager

Due to our GROWING Mill Farm Team, we're looking for an additional Front of House Manager to join us. We offer great career opportunities, training and remuneration.

This is a fantastic opportunity to join a very dynamic and ever-growing company.

You will be responsible for the overall day to day operation of the reception, front of house and overall hotel guest experience while ensuring the hotel daily events bookings are fully undertaken and operated.

About You:

• Proven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience is required within a 4 or 5 Star hotel
• Previous experience of IT applications including Opera, Office 365, Guest Plus.
• Be able to demonstrate previous experience of leading, coaching and developing a team.
• It is essential you have excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.
• Manage the Reception, Telephone, Room Reservations.
• Deliver the professional greeting of clients and visitors, to the highest standards
• Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
• Implement dynamic operational working procedures, to support the delivery of service excellence
• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
• Implement safe working practices to ensure safety of building occupiers and visitors
• Strong detail analysis of service delivery and identify continuous improvements
• Introduce systems for analysis of service delivery i.e. mystery shoppers etc
• Monitor the team s performance promoting achievements and identifying weaker areas for improvement
• Working hours are 45 hours per week; 5 days from 7 and weekend work is essential however flexibility will be expected with regard to hours of work to suit the needs of the business / team.