Receptionist Kettering

7am to 3pm

3pm to 11pm

Full-time and Part-time

Tasks

Mission for Receptionist

To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paym n Club renowned for an extremely high level of Guest Services.

Outcomes

To Ensure the security of the building and guests

To actively detect guests needs and resolve them

To serve guests by any means of communication they require

To ensure smooth check-in and check-out tasks

To maintain updated records of bookings and payments in our Property Management

System

To deal with special requests from guests

To respond to guests complaints in a timely and professional manner and contact

necessary staff to solve problems that arise

To keep track of repeating issues and convey them to the Operations Manager or the

housekeeping staff

To oversee maintenance and repairs in individual rooms and common areas.

To place supply orders when necessary

To set up restaurant for breakfast

To prepare and serve healthy breakfast and afternoon tea

To ensure all rooms are clean, tidy, and fully furnished to accommodate guests need

To liaise with housekeeping staff to ensure basic housekeeping duties are provided

including replacing linens, changing and arranging the towels, emptying trash,

restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping

tie floors, clean glass and windows, and rearrange the room after guests check

out

To ensure dirty linens are transported to the correct area to be cleaned and to restocks

areas with clean linens

Requirements

Competencies

Listening skills

Communication

Proactivity

Attention to detail

Enthusiasm

Organization and planning

Sense of humour

Friendly manner

Recruitment Checks

Authorisation to stay/work in the UK

DBS (formerly CRB) check.