Spa Receptionist - Waldorf Astoria Heliopolis

Responsiblity:

• Greeting and welcoming customers and tending to complaints and queries.
• Coordinating staff shifts and cleaning schedules.
• Training staff on new systems, policies, and best practices.
• Supervising the appointment booking and cancellation schedules.
• Managing the ordering and stock control of equipment and supplies, including consumables, office supplies, and sales products.
• Meeting with the management team to develop operational, sales, and marketing strategies.
• Managing the petty cash, POS system, and operational budgets.
• Ensuring that the salon is kept clean and organized.
• Enforcing all health and safety regulations and protocols.
• Generating operational reports for presentation to the management team.