IP SEC Line Manager

Responsibilities:

• Securing the necessary teams, resources and plans and monitor all activities.
• Managing IP Security teams working under NOC structure covering e2e NOC delivery model and relevant processes.
• Leading and securing delivery performance in alignment with the business case and managed service targets.
• Secure the quality and cost control of the services delivered from their delivery unit either global or local in accordance with the expected levels agreed in the Working Level Agreements (WLA).
• Secure service performance requirements according to regional and global benchmark and relevant targets.
• Accountable for Specific contract delivery performance KPIs & SLAs.
• Conduct Operating Level Agreements (OLA) signed with other service delivery units across the organization.
• Identify delivery trends with possible Add on Sale to the business case.