Customer Service Associate

We are currently looking for a full-time customer service assistant to support our technical and customer service staff.

Responsibilities

• Manage large amounts of incoming calls and emails
• Receive, process, and place customer orders as required.
• Identify and assess customers needs
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, ability to seek appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies.

We are looking for
High school diploma/GED, Bachelor s degree preferred

Strong Effective telephone sales skills
Exceptional consultative skills, ability to articulate, inspire, project confidence, overcome objections.