L2 Suuport IOT FirmwareBhartiAT

• Preparation of test setups in production environment
• Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues
• Reproducing field issues and identification of defective component in FW
• Manage customer tickets on enterprise system
• Categorization of tickets as bugs, defects or feature updates with priority
• Co-ordinate with L3 team and other stakeholders for
• Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bug/fixes, )
• Single Point of Contact for OTA in production environment for all of the operations
• Pilot test results verification in production

• Bachelor s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline
• 5Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT area
• Hands on using device flashing tools and handling of hardware safely
• Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management
• Understanding of embedded interfaces such as UART, SPI, USB
• Experience testing WLAN, Bluetooth, Cellular connectivity products
• Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
• Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIR
• Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing
• Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM) Skills and Abilities Required:
• Can-do positive attitude, always looking to accelerate
• Driven; commit to high standards of performance and demonstrate personal ownership for getting the job
• Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new
• Must be able to provide leadership to technology team while managing multiple tasks and
• Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customer

Skills :