Avaya Telephony Support Engineer

• Knowledge on Avaya Console
• Migration of Avaya/Cisco to Team including enterprise
• Configuration of New user profile
• Configuration of User voice mail profile
• Reset of Voice Mail Password
• Display configuration changes
• Speed dial Configuration
• Call Forward setup
• Outbound Calling Restrictions
• Call Pickup Group Configuration
• Swapping of Numbers based on the user desk location changes
• Knowledge and experience on MS Teams voice
• Conduct MS teams network assessment for MS teams voice
• Knowledge on products like Cisco Jabber/Polycom is
• Understanding of Voice technologies like TDM, SIP, QOS
• ITIL operational awareness and (Incident/Request/Change/Problem Management)
• Knowledge and experience in
• Good Communications skills and presentation skills

Remote Work :

No