Incident & Change Desk

Responsibilities:

• implement all simple and standard changes requested by the customer with full end-to-end responsibility
• Support the delivery teams on simple change requests
• Validate entry data for each change request.
• Coordinates between different teams involved in the change implementation
• Monitor and report quality of first time right and on-time change implementation.
• Ensure and monitor delivery of change implementation within customer agreed down time.
• Assess, prioritize, respond and report on time for expedited requests.
• Continual customer communication during change requests lifetime
• Accurate reporting for all change requests