Application Support Specialist (m/f/d)

Company Description

Solactive AG is a FinTech company operating globally and growing at a fast pace. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Our software development and core technology team, responsible for the infrastructure, development, operation and maintenance of our index calculation and publication engine.

Job Overview

Do you like the satisfying feeling of solving a complex problem? Are you looking for the thrill of working under pressure? Do you want to have a concrete positive impact in one of the cutting-edge applications in the modern FinTech sphere? Then this job is made for you!

Your Tasks

• Maintaining our proprietary, high-performance index platform
• Being the first contact person for our business users in Hong Kong, Frankfurt, and Toronto in questions related to data and data quality, as well as the underlying applications
• Close cooperation with our clients, business teams, and our IT teams
• Analyzing and solving customers (internal client) problems or proposing solutions to the responsible department
• Gathering and analyzing data to evaluate business transactions and processes
• Supporting and conducting tests of platform changes
• Monitoring of running services and analyzing logs for our different servers
• Continuously identifying and implementing optimization opportunities within our processes

Your Profile

• Minimum 3 years of working experience in technical/application support with a general knowledge of customer service practices and procedures
• Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered in a timely manner to ensure minimum disruption to clients
• Understanding and experience with API requests responses and Relational Databases, especially SQL
• Good knowledge of Linux
• Interest in financial market data
• Ability to work independently and handle stressful situations
• Highly structured, motivated team player with intercultural competence and excellent communication skills in English (verbal and written)
• Monitoring and Job Scheduling experience
• Ability to fully document solutions or procedures
• Proactive, adaptive, independent, and self-managing with proven capability to lead a project initiative
• Good knowledge of ITIL concepts such as Incident Management, Change Management, Release Management, Service Now

Our Offer

• Be part of the Solactive family, a motivated team with an international setting
• Get to know the dynamics of an established, successful FinTech company and travel to Germany to meet your peers
• Experience a modern start-up culture with a flat hierarchy
• Seize the opportunity to build the business and a team as well as develop personally
• Receive numerous benefits like 20 paid vacation days per year, health and dental plan and pension contribution