Junior IT Manager

Junior IT Service Delivery Manager

A rapidly growing IT consultancy is seeking a Junior IT Service Delivery Manager.

About the Role

A Junior IT Service Delivery Manager is soughtto join a well-established team to support our Senior Service Delivery Manager. You will be primarily responsible for (but not limited to) managing the relationship with the Customer, managing the relationship with Vendors, providing regular reporting, managing escalations, progressing outstanding requests from the Customer and assisting with the BAU Support function as and when required.

Requirements

Candidates should have experience working in a customer service oriented and customer facing environment.

Essential skills:

A professional and confident manner

Ensuring the highest level of customer service is delivered at all times

Good understanding of relevant technology proficient in a technical working environment

Good interpersonal skills and communication (both written and oral) when engaging with people

of all levels

Ability to manage relationships with customers, vendors and colleagues confidently and

competently

Ability to think laterally under pressure with attention to detail

Advantageous skills:

Microsoft 365 Knowledge

Azure Knowledge

Google Workspace Knowledge

ITIL

Agile Working

Qualifications and Certifications

Minimum GCSE or equivalent Maths and English - grade C or above

Benefits

Benefits: 25 Days Holiday, Bonus, Pension, Free Car Parking, Discount Scheme

Location: London / Hybrid Working

Job Type: Permanent

Candidates should have experience working in a customer service oriented and customer facing environment. Essential skills: A professional and confident manner Ensuring the highest level of customer service is delivered at all times Good understanding of relevant technology proficient in a technical working environment Good interpersonal skills and communication (both written and oral) when engaging with people of all levels Ability to manage relationships with customers, vendors and colleagues confidently and competently Ability to think laterally under pressure with attention to detail Advantageous skills: Microsoft 365 Knowledge Azure Knowledge Google Workspace Knowledge ITIL Agile Working Qualifications and Certifications Minimum GCSE or equivalent Maths and English - grade C or above