Telemetry Support Analyst

Do you want to work for a world-leading company with operations in 50 countries?We are the European Shared Services Center, a world-leading Industrial Gases company with operations in 50 countries. With more than 300 employees based in Cornell de Llobregat, we support the group's various subsidiaries of all Europe and other regions. We have built an outstanding multicultural environment composed by employees of around 30 different nationalities. Do you want to join our team? So not only will you be able to work within a great company and team you will also be getting the abroad experience. You are able to learn more about the culture of Spain, its beautiful landscapes, and delicious cuisine.

We are looking for a Telemetry Support Analyst with German based in Barcelona. Telemetry remotely monitors liquid levels, pressure and other data on tanks and other equipment at customer installations.

Tasks

• Ensure all the requests for installations (new installs/replacements) are dealt with and planned in accordance with the team availability. Deal with any urgent or last-minute requests as good as possible.
• Ensure the EU LB telemetry installations are done accurately in collaboration with the technicians (EU Level).
• Deal with all incoming emails in the team mailboxes in a timely manner.
• Run daily reports to pick up on possible telemetry faults and ensure a fault is created for every faulty telemetry and assigned to the correct team.
• Maintain and update the fault log with the feedback received from the different faults.
• Organize telemetry training for new employees (Customer Service / Scheduling).

Requirements

• Preferable technical degree/bachelor higher diploma (Spain: FP2), with experience in providing real time technical support for hardware and software.
• Good understanding of Logistics Distribution Supply Chain and onsite equipment and process.
• Ability to provide know how to solve technical problems and provide technical solutions for technicians.
• Strong problem-solving skills, data analysis and manipulation skills. Ability to work in a structured and methodic way. High attention to detail.
• IT Skills: MS Office. SQL, Access or Sharepoint knowledge is a plus.
• Good communication skills and a high level of English and German. French or Spanish will be a plus.

Benefits

• We work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
• We offer a competitive salary and benefits package, a culture of respect, challenge and innovation with excellent opportunities for growth and development.
• We care about work-life balance, so you will have the possibility to work from home 3 days a week.

Location: Cornell de Llobregat (Spain)