Customer Service Representative (Dutch)

We are looking for dynamic and compassionate people, who are fluent in Dutch/native speakers, to join our growing team and provide an amazing experience to all our customers! If you are passionate about customer service, and are looking for a new challenge we would like to hear from you.

ABOUT YOUR ROLE:

Providing excellent customer service at all times

Ensure a positive experience throughout the customer s journey

To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)

Handle customers requests, questions, and complaints on a variety of support channels (Inbound calls, chats and e-mail service)

Build a sustainable and mutually beneficial relationship between customers and the brand

WHAT WE EXPECT FROM YOU:

Client oriented and empathetic

Level C1 or native Dutch

English knowledge level C1 (to make sure you keep up with training and working communication)

Willingness to learn

Well organized and proactive

To act with integrity and ethically

Team player mentality

Willing to go above and beyond

Good communicator

A positive attitude and motivation to face new challenges!

WHAT WE OFFER

One month paid training program

Career progression opportunities

A multi-cultural and diverse environment

Excellent work environment

Team Building activities

Support throughout the development of your career

Competitive Salary package, according to experience (including lunch and transport allowances)

14 salaries per year

All necessary equipment will be provided

Private Health Insurance provided (upon completion of probation period)

LOCATION Sunny Lisbon(central area with ease of access).

Please send us your CV!

Job Types: Full-time, Permanent