French Customer Advisor Remote In Portugal

Are you passionate about providing exceptional customer service Were looking for dedicated individuals to join our dynamic team and work with top 500 business companies in sectors such as IT telecommunications ecommerce automotive and financial services.

About Us: We are a multicultural company collaborating with employees from over 29 different nationalities. Our modern offices dynamic and youthful approach and true career opportunities make us a great place to work. We offer a vibrant work environment where innovation and excellence are celebrated.

Job Responsibilities:

• Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
• Customer Service: Deliver highcaliber customer service for postsales requests including delivery warranties and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.

Requirements:

• C2 level French with B2 level English.
• Valid documentation to work in Portugal.
• Availability to start on the 10th of June.

Benefits:

• Competitive salary and performance bonus.
• Meal allowance.
• Fully remote work option in Portugal (Work from Home Coimbra to Algarve).
• Relocation support for candidates relocating to Portugal (no visa support).
• Accommodation support for relocated candidates who will stay in Lisbon.

Why Join Us We pride ourselves on creating a positive and inclusive work environment where diversity is celebrated. Youll be part of a team that values collaboration innovation and the pursuit of excellence. With us youll have the opportunity to grow your career and make a real impact.

If youre ready to join a team committed to delivering exceptional service and support to our customers apply now and become part of our dynamic team!

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Remote Work :

No